Offering Service with a smile is our top priority

Customer Service Standards

Customer service at Burrville Elementary School is top priority. We will take customer service

to the next level by involving all employees in a school-wide movement of “Wowing” our

parents, scholars, and visitors with sensational customer service practices.

Burrville Elementary School promotes a culture of high expectations for our scholars’

achievement and commendable staff performance. Every employee will be empowered to deliver

high quality customer service where everyone is welcomed, valued, and appreciated.

When guests interact with a BES Team Member, They can expect excellence in:

Courtesy & Respect

• Greet Visitors immediately

• Listen

• Treat everyone with dignity & respect

• Communicate clearly and positively

• Ensure customer confidentiality and privacy

Communication

• Answer telephones within three rings

• Be proactive and resourceful

• Maintain a pleasant tone and positive attitude

• Be an active listener and value customer’s inquires or concerns

Responsiveness

• Acknowledge customers politely and respectfully

• Go the extra mile and provide accurate information

• Provide appropriate alternatives in problem solving

• Respond to emails, faces, and return calls within 24 hours

• Work as collaborative team

• Display a positive and calm demeanor

Environment

• Create a welcoming, professional, and inviting atmosphere

• Act and Dress professionally

• Maintain the facilities, building, and grounds with pride

• Require all visitors to check-in at the front office and wear visitor’s badges

Dizzy

Book by Jonah Winter

This is the story of Dizzy Gillespie, a real cool cat who must have been born with a horn in his hands, judging from the way he played the trumpet. Jazz was his ticket on a train to better days, and he left his hard life in a small town for New York City and the hottest band around. But did Dizzy stand straight and play right? NO! He was a clown. He hit high notes, low notes, never-been-heard notes, and before he knew it, Dizzy created a whole new music: BEBOP.

Notice of Non-Discrimination

The District of Columbia has revised its notice of non-discrimination, a document that explicitly states District of Columbia Public Schools (DCPS) prohibits discrimination on a range of factors detailed in the notice as well as applicable federal and local laws.  The document further states that violation of the aforementioned laws will not be tolerated and violators will be subject to disciplinary action.  As required by the resolution agreement signed by DCPS, the District has included its revised notice of non-discrimination as a footer on each of the District’s webpages.  We are asking that your school also comply with this resolution by providing the same or a similar notice

of non-discrimination.